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City & County Management / Improving Citizen Service / Open Data & Transparency Track

City & County Management

 Heather Bray 1   Ben Birge 2 

Updating Strategic Plan: Connecting the Story

Speaker: Heather Bray
Administrative Division Manager,
Public Works Fiscal Office and Fiscal Manager, Kansas City MO

County & City Stat Models

Speaker: Ben Birge
President/CEO for Anne Arundel Economic Development Corporation

Heather Bray is a local government professional with over 15 years of experience in city finance, performance improvement, capital improvements, government budgeting, citizen engagement, human resources and performance management. Recognized in Kansas City, Missouri as a leader in budgeting, performance management and strategic planning. She has been a leader in linking performance measures to the strategic plan and budget within the City. Heather has served as the Finance Manager of Public Works since 2017, prior to that she worked as the Capital Improvements and Operations Analyst for 10 years and served in the Budget Office for 3 years. She received her Masters Degree in Public Administration from Park University. She has received awards for her volunteer work with the local Girl Scout Council, where she has been a troop leader for 5 years and a service unit vice president for 3 years.
An award-winning non-profit organization, the Anne Arundel Economic Development Corporation (AAEDC) supports businesses and serves as a catalyst for business growth in Anne Arundel County. By providing financing, technical assistance and regulatory guidance, AAEDC assists businesses of all sectors and sizes so they can focus on their core mission and business growth.



Improving Citizen Service

 Maya Chilese    Russ Jensen 1
Effectively Engaging People That Matter
Speaker: Maya Chilese
Office of Performance Management Administrator

What Have We Forgot? Making Sure You Don’t
      Leave People Behind In The Digital Age

       Speaker: Russ Jensen
   Director, 311 & 211, City of Knoxville
Leadership support for Public Health Department including: Performance Management, Systems Design, Strategic Planning and Implementation, Project Management, Policy Development, Contract Management and Bid Development, Quality Improvement and Lean Six Sigma Process Improvement, Program Development and Evaluation, Facilitation, Training and Workforce Development, Accreditation, Partnership Engagement, Equity Advocacy, Health Planning, Results Based Accountability and Scorecard - planning and performance dashboard management.


Improving Citizen Service 

April Harrison
The Performance Experience
Speaker: April Harrison
Strategic Performance Manager for the Cleveland Airport System

April D. Harrison, Strategic Performance Manager for the Cleveland Airport System (CAS). The CAS is owned and operated by the City of Cleveland in Ohio U.S.A and comprises both Hopkins International and Burke Lakefront airports. In this role, Ms. Harrison, who is also a certified Lean Six Sigma Black Belt, works to improve processes that support timely and positive performance outcomes which, in turn, facilitate best-in-class operational initiatives. Prior to joining the CAS in 2009, Ms. Harrison was an administrator for the City of Cleveland’s Finance Department. 

Ms. Harrison began her career at Vocational Guidance Services as a Program Coordinator, where she managed the performance of several grant-funded programs, as well as developed and executed various supporting initiatives.  Additionally, Ms. Harrison was afforded the opportunity to serve on the Board of Examiners with the Partnership for Excellence and in that capacity she participated in the administration of the Baldrige assessment process for the states of Ohio, Indiana, and West Virginia. 

Ms. Harrison earned a Bachelor of Arts (B.A.) degree in Psychology from the University of Michigan in Ann Arbor and also holds a Master of Public Administration (M.P.A.), which she received from Cleveland State University. Ms. Harrison has been invited to speak at various forums including the Customer Experience Global Summit with Airport Council International in Halifax, Nova Scotia and Bali, Indonesia. Ms. Harrison’s professional affiliations include: North East Ohio Lean Six Sigma, Society for Human Resource Management, American Society for Quality, and the Airport Minority Advisory Council. Service driven, Ms. Harrison is a member of Alpha Kappa Alpha Sorority, Inc. and engages with the Airport Angels, a philanthropic group that raises money and donates items for charitable organizations in the Greater Cleveland Area. Additionally, April volunteers with Faith Tabernacle UHC where she serves in various capacities, including the Superintendent of education. Going further, Ms. Harrison has a passion for traveling and attending theatrical performances.  

Hazel Bhang Barnett 1 Shanyanika McClroy
A Case Study: Changing Organizational Culture One Dashboard at a Time

Hazel Bhang-Barnett
Organizational Performance / Business Intelligence Advisor
  Shanyanika McElroy
Principal Consultant at McElroy & Hill Solutions
Experienced business intelligence analyst and enterprise project manager with a demonstrated history of working in the government administration industry. Skilled in Nonprofit Organizations, Government, Training Facilitation, Instructional Design, and Team Building Facilitation. Strong operations professional with a Bachelor of Arts (B.A.) focused in Communication and Media Studies from Washington State University. 

 Allison Cordell Dr David S C Chu Portrait 1  Mychelle Andrews

Open Data and Transparency Through the Lens of COVID-19 Roll-out

Alison Cordell
Deputy Legislative Officer
Executive Office of the State of Maryland
Dr. David Chu
Adjunct Staff Member
Institute for Defense Analyses
Mychelle Andrews
Lead Data Architect
City of Albuquerque